Our COVID-19 Response

We remain steadfast in our commitment to provide our clients with continuous, quality service. We take care of our staff by implementing action plans and equipping them with the necessary tools to continue their tasks in the safety of their homes.

Business Continuity Plans

In order to adapt to the rapid changes caused by COVID-19, we implemented operating policies in the best interests of our staff and clients. Our staff now work from the safety of their homes with improved security and HIPAA measures.

Work From Home

Guidelines are established to enable staff to transition into a WFH setup and provide support to maintain quality of service

Provisioning of Devices

Devices are configured by IT and provided to WFH-eligible staff to perform tasks securely

HIPAA Compliant

Additional HIPAA training optimized for WFH staff and security reviews are performed for both office and WFH staff

Remote and Mobile IT Support

IT staff are available to resolve technical concerns remotely or are dispatched to VMA's home when necessary

Power Redundancy

Continuity processes are established to support WFH staff in event of power interruptions

Shuttle Service

Safe transportation is provided for staff who are required to work in the office

Work From Home

Guidelines are established to enable staff to transition into a WFH setup and provide support to maintain quality of service

Giving Back to the Community and Those in Need

Residents of Iloilo are known for their compassion and generosity. We initiated donation drives to show our gratitude and support for medical frontliners, police, public transport drivers, and the less fortunate. We believe that any act of kindness is important—it fulfills us and sets an example for others to follow. As of May 6, 2020, we donated 450 food packs to public transport drivers, checkpoint personnel, and two local hospitals. 100 relief packs were also distributed to families in need and the homeless.

How to Deliver a Successful Telemedicine Session

Telemedicine is a useful tool to address concerns that require immediate attention. It can be utilized to quickly and efficiently conduct consultations, routine check-ups, and diagnoses of possible COVID-19 cases....
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Prepare Your Patients for Telemedicine

Right now we are approaching the expected apex of the COVID-19 infection rate. On average half of in-office patients are being cancelled because they are non-urgent care. US doctors switching...
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The New Protocols for Non-urgent Healthcare

In the midst of the COVID-19 pandemic, healthcare clinics remain operational to support and ensure patients’ well-being. To maintain the safety of the patients, staff, and medical professionals...
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