Remote Healthcare
and Operations Support

Managed clinical support and administrative teams

Enterprise Solutions Provider

We work with healthcare organizations that require structure, scale, and consistency.  Our systems are designed to support large teams, integrate with complex workflows, and deliver dependable performance across departments.

Enterprise Solutions Provider

We work with healthcare organizations that require structure, scale, and consistency.  Our systems are designed to support large teams, integrate with complex workflows, and deliver dependable performance across departments.

Pilot

Start small to understand your workflows, systems, communication routines and other requirements.

Knowledge

Gather and absorb knowledge from across departments, systems, and people in your organization. That knowledge is brought into our teams, documented, and structured to ensure it’s understood, preserved, and applied consistently.

Expansion

We scale the team by adding staff to support additional areas of your operations, extending coverage across the full scope of your needs. As the team grows, we ensure integration with existing systems, alignment with processes, and adherence to security and workflow standards.
Pilot: Start small to understand your workflows, systems, communication routines and other requirements
Knowledge Uptake: Gather and absorb knowledge from across departments, systems, and people in your organization. That knowledge is brought into our teams, documented, and structured to ensure it’s understood, preserved, and applied consistently.
Expansion: We scale the team by adding staff to support additional areas of your operations, extending coverage across the full scope of your needs. As the team grows, we ensure integration with existing systems, alignment with processes, and adherence to security and workflow standards.

Clinical Support Services

Support for inpatient and outpatient care tasks provided by staff trained in:
  • Chart preparation and audits
  • Care coordination and follow-ups
  • Triage
  • Chronic care management support
Chart preparation and audits
Care coordination and follow-up
Triage
Chronic care management support

Administrative Services

Trained staff handle administrative work so you can focus on care delivery. Tasks include:
  • Scheduling and patient coordination
  • Referral management
  • Prior authorization support
  • Insurance verification
  • EMR data entry and record maintenance
Scheduling and patient coordination
Referral management
Prior authorization support
Insurance verification
EMR data entry and record maintenance

Xillium Resources

Operational Infrastructure

  • Compliance & Security
  • IT & Tech
  • Learning Resource Center
  • Customer Success and Account Managers

Build your team

  • Philippine RNs
  • US RNs (PH, US-based)
  • Healthcare Trained College Graduates
  • Allied Health Professionals

Resources

Operational Support Teams

  • Compliance & Security
  • IT & Tech
  • Learning Resource Center
  • Account Managers

Build Your Team

  • Philippine RNs
  • US RNs (PH, US-based)
  • College Graduates with Healthcare Training
  • Allied Health Professionals

HIPAA, Security, Compliance

Strict HIPAA, security, and regulatory protocols guide every system we build. This includes access control, audit readiness, and regular training on PHI handling and system use. Security and compliance are built into daily operations—not added later.
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Experience-Driven Solutions

Building Value Through Experience
We use our experience and operational skills to develop new services that meet evolving client needs. Our solutions are designed to adapt and grow with your practice, providing reliable, scalable support tailored to your unique needs.

Leave Support Service

Temporary coverage when onsite staff are unavailable, handled by trained VMAs familiar with your workflows.

Value-Based Care Support

Helping ACOs achieve their VBC goals.
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Overnight Services

Overnight support for time-consuming admin and clinical tasks without adding full-time overhead.

No Absentee Service

Part of our overall service, this ensures that when a VMA is on leave, a full-time backup—already trained and familiar with your account—steps in to maintain coverage.

After Hours Hotline

Support for general questions, medication guidance, and triage outside your office hours.

Modernizing Clinics

Support for clinics adopting digital workflows, EMR systems, or transitioning from paper-based operations.

No Absentee Service

When a staff member is on leave, we provide coverage to keep work moving. This helps reduce disruption, maintain service quality, and prevent backlogs in day-to-day tasks.

Management and Oversight

Staff are managed with systems designed for productivity and accountability.
  • Performance Monitoring
    Regular evaluations focus on accuracy, speed, work quality, and communication.
  • Workflow Review
    Help assess workflows, identify bottlenecks, and gather feedback from both staff and client teams.

Training and Certifications

The Learning Resource Center (LRC) provides foundational and specialized training to staff. This includes specialty programs and in-house certifications for HIPAA, Security, and Medicare. With over 100 courses, the LRC is designed for technological innovation, efficiency, and the development of staff professional skills.
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Why Choose Xillium?

Managing the complexities of remote workforce management allows you to focus on patient care. Our services aim to enhance both administrative efficiency and patient interactions.
  • Operational Continuity during turnover, leave, or expansion
  • Task Execution at Scale with teams trained on your workflows
  • Compliance and Security built into every layer of support
  • Structured Approach to scaling — pilot, absorb, expand
Operational continuity during turnover, leave, or expansion
Compliance and security built into every layer of support
Task execution at scale with teams trained on your workflows
Structured approach to scaling
Full-Service Solutions Provider
Quality, Trained Staff
Medical Focused

Why It Works

Scalable, Reliable, Integrated with Your Process

Why It Works

Designed for integration, scalability, and long-term stability

Medical Conferences

We participate in U.S. medical conferences to meet with clients and connect with healthcare professionals. It helps us stay current on trends, understand provider needs, and learn about new software and hardware from vendors. To innovate, we listen. It's important for us to be where you are.
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Get in Touch

Talk to us about how we can support your operations
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Get In Touch With Us
(919) 438-2735
info@xillium.com
is a registered trademark of Xillium LLC.
Headquarters
5000 Centregreen Way
Suite 500
Cary NC 27513
3rd Floor, The Crown Building, Q. Abeto Street, Mandurriao, Iloilo City, Philippines 5000