Innovation

Constance Hunter promotes the idea of how our COVID adaptations will give us future economic benefits. In our case, we had a dramatic shift to working remotely. It's strange that a company that promotes virtual work would have that perspective, but we were reliant on traditional in-person operations. HR, IT, training, all the normal classic company structures.

We pushed it all online, sometimes making dramatic reengineering choices. Some didn't work so we had to get back to work. At the highest level of our choice of location, we changed from a monolithic business center to a more nimble, smaller footprint community offices at different locations. This gave us a secondary benefit; it made us a more desirable company for new hires.

I wonder which medical practices will gain from this experience. I'll be asking our clients in a year with the benefit of hindsight.